Gift Cards
Stuck for a gift idea? Our Alohra gift cards are the perfect gift for anyone hard to buy for. Give the ultimate gift of choice and allow your loved one to select what they truly desire from our wide range of quality products.
Our gift cards are available for purchase online. Our gift cards can be used in-store or online.
Gift Card terms and conditions of use
1. Introduction
These Terms and Conditions of Use apply to all gift cards issued by Alohra
Your purchase, redemption, or attempted redemption of a Freddy’s Gift Card constitutes your acceptance to be bound by the below terms and conditions of use and agreement to our Privacy Policy.
This document contains the full set of terms and conditions governing your use of the Gift Card. We recommend that you read it carefully before using our gift cards.
If you have any complaints, questions or would like more information about your Gift Card, please email us at admin@alohra.com.au.
2. Definitions
"Alohra" means Alohra International Pty Ltd ABN 73 653 687 131 of 229 The Entrance Road Erina, NSW, 2250
"Gift Card" means the Alohra Gift Card that you have purchased or received.
"Remaining Gift Card Value" means, at any time, that portion of the initial value loaded onto your Gift Card which is unspent which and can be accessed by using the Gift Card in accordance with these Terms of Use.
A reference to "we" or "us" is a reference to Alohra International Pty Ltd.
A reference to "you" or "your" is a reference to the person who is in possession of the Gift Card at the relevant time for the purposes of these Terms of Use and Conditions, or who authorises another person to do something with or to the Gift Card on their behalf.
Expiry: Alohra Gift Cards expire three years after the date of issue. If a gift card has expired past this point, please contact us for more information.
3. Gift Card Redemption & Exclusions
3.1 Redemption
Except for the exclusions listed in 3.2 below, once purchased, your Gift Card may be redeemed for purchases online at www.alohra.com.au
3.2 Exclusions
You agree that you will not use your Gift Card to purchase goods or services that a retailer is not permitted to supply to you.
4. How to load value onto your Gift Card
4.1 Online Gift Card purchases
Digital Gift Cards that are purchased from alohra.com.au are delivered to your nominated email address. There is no need to activate your gift card – it will arrive ready to be used.
5. Using your Gift Card
5.1 Making a purchase with your Gift Card
Present your Gift Card at checkout with the merchandise that you wish to purchase using that Gift Card.
The transaction will be completed when the purchase price has been debited from your gift card.
No change will be given for any Remaining Gift Card Value. The Remaining Gift Card Value may be used in whole or part against future purchases until the Gift Card expires.
5.2 Purchases exceeding the Remaining Gift Card Value
Your Gift Card may only be used to make purchases up to the initial Gift Card value or the Remaining Gift Card Value. If you wish to make a purchase for an amount that exceeds the Gift Card value or the Remaining Gift Card Value, you must pay the excess using another payment method.
5.3 Exchanging items purchased with a Gift Card
Goods that are purchased solely, or in part with a Gift Card may be exchanged or returned subject to our Returns and Refunds Policy.
5.4 Issue with goods or services purchased with a Gift Card
If you have an issue with any goods or services that you purchased with a Gift Card you should contact the Freddy’s store where the purchase was made, or alternatively email us at admin@alohra.com.au.
5.5 Cash advances
Gift Cards are not legal tender, account cards, credit or debit cards or securities. You cannot obtain any cash advance with your Gift Card, redeem your Gift Card for cash or receive any portion of the Remaining Gift Card Value in cash.
5.6 Checking your Gift Card balance, expiry date and transaction history
You will not be sent statements of transactions on a Gift Card. You can check your Gift Card balance and expiry date during business hours by contacting the Freddy’s store where the purchase was made, or emailing admin@alohra.com.au. For balance enquiries by phone or online, you will be required to state your Gift Card number.
5.7 Can I exchange my Gift Card?
You cannot exchange your Gift Card for a different denomination or type of Gift Card or for another tender, cash or discount.
5.8 Can I purchase a gift card using a gift card?
Gift Cards cannot be used to purchase another Gift Card.
6. Expiry, cancellation and re-issue of Gift Cards
6.1 Expiry of Gift Cards
Your Gift Card will be valid for use for three years from the date of issue after such time it will be invalid. You should use all of the Remaining Gift Card Value before the expiry date as after the expiry date unused value will become the property of Alohra.
6.2 Cancellation and voiding of Gift Cards
a. Gift Cards cannot be cancelled once they are issued except if voided by Alohra, if their value is used or if they expire.
b. We reserve the right to void any Gift Card that appears to have been defaced, mutilated, altered or tampered with in any way and Alohra may subject Gift Cards to a verification process.
c. We reserve the right to cancel any Gift Card, or the Gift Card program, for any reason at any time without notice. In such instances (except those set out in paragraph b) we will elect to provide a refund or a replacement Gift Card.
d. We reserve the right to correct the balance of your Gift Card if we believe that a clerical or accounting error has occurred.
7. Lost or stolen Gift Cards
Treat your Gift Card like cash. Lost or stolen Gift Cards will not be replaced or refunded. The bearer of the Gift Card will be taken to be the owner of the Gift Card.
7.1 Your Gift Card, your responsibility
You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us.
8. Changes to Terms and Conditions of Use
We reserve the right to change any of the terms contained in these Terms and Conditions of Use at any time where the change is required for any reason and agree to provide you with at least 30 days' notice of such changes. We will give you notice by posting the changes on our website.
If you write to Alohra within the notice period and do not accept the changes we may cancel your Gift Card and refund any Remaining Gift Card Value to you.
9. Privacy Policy
It is important that you read and understand our Privacy Policy.
Our Privacy Policy explains how we handle the personal information that we may collect from you with respect to Gift Cards.
10. Errors and complaints
If you have reason to believe that an error has occurred in relation to your Gift Card please email us at admin@alohra.com.au.
10. Limitation of liability
You have certain rights under the Australian consumer legislation which cannot be excluded and are not affected by these terms and conditions.
Except for those statutory rights, any conditions implied by any other laws are excluded from these Terms and Conditions of use.
To the maximum extent permitted by law, we will not be liable to you for any loss or damage (whether direct, indirect or consequential) howsoever caused, nor will we be in default under these Terms and Conditions of Use, for failure to observe or perform any of our obligations under these Terms of Use for any reason or cause except if caused by our gross negligence.
To the extent permitted by law, if we are liable to you, our maximum aggregate liability to you is limited to the Remaining Gift Card Value on your Gift Card.
11. Applicable law
These Terms and Conditions of Use are to be construed and enforced in accordance with the laws of the states and territories of Australia. Any dispute in connection with a Gift Card is exclusively subject to the jurisdiction of the courts of the states and territories of Australia (including the Federal Court of Australia).